When the store works and looks like it was built five years ago

This is a different problem from a broken store, and it gets misdiagnosed as the same one.

The store functions. Orders come through, nothing is on fire, and the reason you’re thinking about it is that the brand moved and the store didn’t. New packaging, a new audience, a positioning that’s sharper than it was — and a storefront still speaking in the voice of the business you were when you launched.

The trap is that this looks like a design job and usually isn’t only one. A visual refresh painted onto a theme built for the old shape gets you six months before the same constraints reappear — because the thing limiting you was never the colours.

Check it yourself

Write down the three things you’d change about the store if changing them were free. Then open the customizer and try to do each one.

If all three are settings — colours, copy, image swaps — you need a design pass, not a rebuild, and it’s a much smaller piece of work.

If any of them requires a new kind of section, or moving something the layout won’t move, or a page type that doesn’t exist yet, that’s structural and a visual refresh won’t reach it.

Then check the mobile view of the page that matters most to you. Redesigns are usually specified on desktop and lived on mobile, and the gap between those two is where the old theme’s assumptions are hiding.

What a redesign involves

Working out which half of the problem you have. Visual, structural, or both — and I’d rather find that out in the first week than at the end.

A design pass, from your existing brand work or with a designer you bring. I build from a design; I don’t invent one.

Rebuilding what has to be rebuilt, keeping what doesn’t. Not everything needs replacing — a theme with good bones and a dated surface is a different job from a theme with neither, and the audit tells us which.

Content and URLs carried across properly, so the redesign doesn’t cost you the search positions the old store earned.

The published checks before it ships, and a handoff document at the end.

What this isn’t

It isn’t a brand project. If the positioning is what moved, the brand work comes first and it isn’t mine. I’ll build to it once it exists.

It isn’t a guarantee of better conversion. A store that looks better converts better only if the old look was the obstacle, and it often isn’t. The audit will say which.

It isn’t a way to avoid a rebuild. If the structure can’t hold what you want, a redesign that pretends otherwise is the more expensive route — you pay for the refresh, then pay again.

What the standard says about this

The full list, with how to run each one →

Two ways to find out

The checks above are published and free. Run them yourself, or send me the store and I'll run them for you.